Shipping Policy

Fast & Reliable Delivery with DPD & DHL

We are committed to providing our customers with the fastest and most reliable shipping experience possible. That's why all our parcels are shipped with either DPD or DHL, both trusted names in UK parcel delivery.

Shipping Options & Rates

UK Mainland Delivery:

• DPD/DHL Next Day Delivery: £3.99
  Get your order delivered the next working day when you order before the cut-off time.
• DPD Ship To Local Shop: £3.99 (DPD Only)
  Convenient collection from your nearest DPD Pickup Shop.
• FREE Express Delivery:
  Spend over £35 and qualify for FREE Next Day Delivery anywhere in the UK Mainland.

Remote Postcodes (FK, IV, HS, PH, PA, ZE, TR):

• DPD/DHL 48 Hour Delivery: £3.99
  Orders to these postcodes are delivered within 48 hours.
• FREE 48 Hour Shipping:
  Orders over £35 qualify for free 48-hour delivery.

Northern Ireland Delivery:

• DPD/DHL 48 Hour Delivery: £6
  Fast and secure delivery within 48 hours.
• Discounted Shipping for Large Orders:
  Orders over £60 qualify for DPD/DHL 48 Hour Delivery at just £4.
  

Scotland: DHL & DPD (48 hrs)

Dispatch & Delivery Schedule

• Monday – Friday:
  Orders placed before 3:30 PM are dispatched the same day and sent via Next Day Delivery*. Orders dispatched on Friday will be delivered on Saturday or Sunday.
• Saturday:
  Orders placed before 12:00 PM are dispatched the same day.
• Sunday:
  Orders placed before 12:00 PM are dispatched the same day.
• Weekend Orders:
  All weekend orders (Saturday & Sunday) will be delivered on Monday or Tuesday.

*Please note: Orders to remote postcodes and Northern Ireland may take longer due to location and courier schedules.

Special Notes for Remote Postcodes & Northern Ireland

• Orders to postcodes FK, IV, HS, PH, PA, ZE, and TR follow the same system as UK Mainland, but parcels collected on Friday to Sunday may experience a 24-48 hour delay.
• Northern Ireland orders also follow the UK system, with a 24-48 hour delay for parcels collected on Friday to Sunday.

Tracking & Support

All orders are fully trackable via DPD or DHL. You will receive a tracking link as soon as your order is dispatched.

If you have any questions about your delivery, our friendly support team is here to help. Please contact us if:

• Your order is delayed:
  Contact us 24 hours after the original delivery date for assistance.
• Your order is stuck with DPD/DHL:
  Please allow up to 4 days before we ship a replacement order.

Why Choose Us for Your Vaping Needs?

We pride ourselves on fast dispatch, reliable delivery, and excellent customer service. With DPD and DHL as our shipping partners, you can shop with confidence knowing your order will arrive quickly and securely.